Cancellation Policy

Cancellation Policy

At Mellow Moon Massage Therapy, I understand that life can sometimes be unpredictable, and schedules may change. To ensure that all clients have fair access to appointment slots and to respect the time and effort that goes into preparing for each session, I have a cancellation policy in place.

Cancellation Policy Details:

● 100% Cancellation Fee:

If you need to cancel or reschedule your appointment, please do so at least 12 hours before your scheduled session during regular business hours (8:00 AM to 8:00 PM). Cancellations made less than 12 hours before your appointment will incur a 100% cancellation fee sent in the form of an invoice.

● Regular Business Hours:

The 12-hour cancellation window is calculated based on regular business hours. For example, if you have an appointment at 10:00 AM, please cancel by 8:00 PM the previous day to avoid a cancellation fee.

● Contact for Changes:

If you need to make any changes to your appointment, please contact me during business hours. You can reach me at (734)-945-7685.

I value your time and mine and appreciate your understanding and cooperation with this policy. By doing so, we can continue providing the best possible service to all clients. If you have any questions or concerns about the policy, please feel free to reach out.
Looking forward to helping you relax and rejuvenate!

Warm regards,
Magdalena Rieder

Mellow Moon Massage Therapy 

Additional Information

● Missed Appointments:

Clients who miss their appointment without notice will be charged the full session fee.

● Late Arrivals:

If you arrive late, your session may be shortened to accommodate the next scheduled client.